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Frequently Asked Questions
What payment methods are supported?
We accept T/T (Bank Transfer), Western Union, Money Gram, PayPal, and Trade Assurance services for secure transactions.
What are the delivery terms and shipping methods?
We utilize reliable international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS to ensure safe delivery.
How long does shipping typically take?
For in-stock items, delivery is usually within one week. For custom or out-of-stock orders, it typically takes 15-30 days depending on the quantity.
What is the warranty period for the instruments?
The main instrument set comes with a 1-year warranty. Please note that wearable parts like drill bits and screwdrivers are excluded from this period.
Do you offer door-to-door delivery with customs handling?
Yes, for clients without import experience, we can manage customs clearance and taxes to provide direct door-to-door delivery in specific regions.
Are the instruments medical grade certified?
Yes, all instruments are manufactured under strict quality controls and hold certifications such as CE, FDA, and ISO13485.