Q: What are the available shipping modes and charges?
A: Normally we send through courier, or post upon request from clients. Shipping charges vary based on volume and destination.
Q: Do you hold quality certifications like ISO 9001 and CE?
A: Yes, we are an ISO 9001:2008 and EN ISO 13485:2012 Certified Company. We have a CE mark for many of our products.
Q: What is the minimum order value?
A: We expect minimum orders to be at least US$1000. However, we understand that customers need to place smaller sample orders initially to test the market.
Q: Can I request products similar to your catalogue but not shown?
A: Of course, just send us pictures or samples. Please note this may require a slightly longer delivery time for customization.
Q: Do you maintain stock for all listed products?
A: Generally, we have stock for every listed product as they are produced monthly. However, availability depends on current sales conditions. Please contact our team for accurate inventory updates.
Q: Are the products customizable?
A: Yes, many of our orthopedic implants and instruments can be customized to meet specific technical requirements.