Frequently Asked Questions
Can I have a sample order?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
What about the lead time?
3-5 days for sample preparing; for mass production, the time needs to be confirmed based on quantity.
Can you accept customized products?
Yes, we have a complete design and drawing department along with CNC machines to provide high-precision customized services.
How do you ship the goods and how long does it take to arrive?
We ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Professional shipping services are available for customs clearance.
Is it OK to print my logo on the product?
Yes. Please inform us formally before our production to arrange the logo printing.
Do you offer a guarantee for the products?
Yes, we offer a 3-year warranty for our products to ensure long-term reliability.
Voila Orthopedic Implants
