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Frequently Asked Questions
Q1. What is kind of your payment method?
A: T/T, Western Union, Money Gram, PayPal and Trade Assurance Service.
Q2. What are your terms of delivery?
A: DHL, FEDEX, TNT, UPS, ARAMEX, EMS and so on.
Q3. How about your delivery time?
A: Generally it is about one week if the goods are in stock. Or it is 15-30 days if the goods are not in stock, depending on the order quantity.
Q4. Does your product have a warranty period?
A: We provide a 1-year warranty, excluding wearing parts like drill bits and screwdrivers.
Q5. Do you handle customs and door-to-door delivery?
A: We offer solutions based on your experience:
1. For experienced importers: Shipping via international express (FEDEX, DHL, UPS).
2. For new importers: We can handle customs and taxes, delivering directly to your door.
3. Tax-free option: Direct shipping to the United States for orders under 600 USD is tax-free.
Q6. Is customized packaging supported?
A: Yes, we support customized packaging and transport solutions to meet specific requirements.