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Frequently Asked Questions
What is the standard product guarantee?
Normally we offer a 24-month warranty along with lifetime maintenance. We can also extend the warranty period upon specific client request.
Does the product hold international certifications?
Yes, almost all our medical equipment is CE and ISO approved, ensuring high quality and safety standards for medical use.
What are the available payment terms?
We accept various payment methods including T/T, Western Union, L/C, and cash to provide flexibility for our global partners.
What is the typical lead time for orders?
Since we maintain a regular stock of medical equipment, we can typically deliver goods within 3 working days after receiving payment.
How is technical maintenance handled?
We have professional engineers who provide online support via phone or digital communication. For critical hardware issues, we offer repair or replacement services.
What sterilization method is used?
The products typically utilize Ethylene Oxide (EO) sterilization to ensure they meet clinical requirements for surgical procedures.
Voila Orthopedic Implants
